Get product feedback that's multi-faceted. Drill deep into the data. Pin-point the nuances of how people with different perspectives relate to the product / service that you're building with.
Timeline...
- Send out a survey with questions to collect feedback on you user's experience.
- Review responses & engagement with your team and any stakeholders.
- Respond to any user's message and thank them for their feedback.
Questions...
- What was your overall experience with this latest version? š It's amazing | š¤ It's so-so | š¤ It needs improvement
- What would have had the greatest impact on your experience? ā³ More time | šÆ Greater accuracy | š More options
- Do you feel that you had all the information you needed? š I think so | š I don't know | š I don't think so
- Would you recommend this to a friend? š¤© OMG yes | š Sure | š¶ I don't know | š Unlikely | š¤ Never
Perspectives...
Experience Level of your users ā e.g. Xpert, Average, Noob....
Visual Impairment of your users ā e.g. Colorblindness, Blurred Vision...
Physical Limitations of your users ā e.g. Arthritis, Cerebral Palsy...
Accessibility Settings that your users use ā e.g. Zoom, Closed Captions, RTT...